Earth Care Customer Deposit Refund Policy
Customer booking deposits are refundable when Earth Care Rent A Tech cannot provide the booked service.
Earth Care Rent A Tech wants customers to understand exactly what happens to money paid when scheduling a handyman or home-service appointment.
A customer booking deposit is not the same thing as a Pro platform activation fee, contractor onboarding fee, training fee, or other payment associated with becoming an Earth Care independent service professional.
These are separate transactions involving different people, different services, and different policies.
The Short Answer
Is an Earth Care customer booking deposit refundable if no service professional shows up?
Yes.
If Earth Care is unable to provide a service professional for your appointment the applicable customer booking deposit is refundable.
Earth Care does not have a policy of simply keeping a customer's booking deposit when Earth Care is unable to provide the booked service.
What Is an Earth Care Customer Booking Deposit?
A customer booking deposit is a payment made by a customer hiring Earth Care for a home-service appointment.
It helps reserve the appointment and confirm the customer's service request.
The deposit is credited toward the customer's quoted service price.
It is not intended to be an additional charge on top of the quoted service amount.
Example
If a service is quoted at:
$239 total
and the customer pays:
$39 as a booking deposit
the $39 is credited toward the $239 service amount.
The booking deposit does not turn the $239 service into a $278 service.
What Happens If No One Shows Up?
If Earth Care cannot provide the professional scheduled for the appointment, we will work to resolve the situation.
Depending on the circumstances, the customer may be offered:
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A replacement service professional
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A new appointment time
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A rescheduled service date
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A refund of the applicable customer booking deposit
Does Earth Care Keep the Deposit If It Cannot Provide the Service?
No.
It would be inaccurate to state that Earth Care customer booking deposits are automatically nonrefundable when Earth Care cannot provide the booked service.
Our customer booking policy is separate from policies governing professional platform activation, onboarding, training, certifications, or other Pro-related services.
Customer Booking Deposits and Pro Fees Are Different
This distinction is important.
Earth Care operates a marketplace involving both:
Customers who need work completed
and
Independent service professionals who perform that work.
Payments made by those two groups serve completely different purposes.
PaymentPaid ByPurpose
Customer booking depositCustomerReserve a home-service appointment
Remaining service paymentCustomerPayment for work performed
Pro platform activation feeIndependent professionalPlatform activation and Pro resources
Training/certification-related costsIndependent professionalProfessional requirements or resources where applicable
These payments should not be treated as interchangeable.
A policy discussing a professional's platform fee does not determine whether a customer's handyman booking deposit is refundable.
Customer Deposits Are Not Job-Seeker Fees
A customer booking deposit is paid by someone requesting handyman or home services.
It is not money paid by someone seeking work.
For example:
Customer:
“I need a ceiling fan installed.”
The customer may make a booking deposit to reserve the service.
Independent professional:
“I want to receive service opportunities through Earth Care.”
That person's relationship with the professional platform is governed by separate Pro terms and policies.
These are two different sides of the Earth Care marketplace.
Is the Customer Deposit Applied Toward the Service?
Yes.
The customer booking deposit is credited toward the applicable quoted service price.
The purpose of the deposit is to reserve and confirm the service—not to create an additional fee on top of the quoted service amount.
Who Receives the Remaining Service Payment?
For applicable Earth Care service opportunities, the remaining labor balance is generally paid directly to the independent service professional performing the work.
This helps distinguish the customer-service transaction from Earth Care's separate professional-platform services.
What If the Professional Is Running Late?
A late arrival does not necessarily mean that the appointment has failed.
Customers should contact Earth Care support if a professional has not arrived within the expected arrival window.
Our team can attempt to:
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Contact the assigned professional
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Verify the professional's status
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Provide an updated arrival estimate
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Arrange a replacement professional
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Reschedule the service
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Determine whether the booking qualifies for a deposit refund
What If Earth Care Offers Me a Replacement Professional?
If the original professional becomes unavailable, Earth Care may attempt to provide another qualified professional.
The customer can decide when the proposed replacement or rescheduled appointment works for them.
If Earth Care ultimately cannot provide the booked service the applicable customer booking deposit may be refunded under this policy.
What If I Cancel the Appointment Myself?
Customer cancellations are different from situations where Earth Care cannot provide the booked service.
Refund eligibility for customer-requested cancellations may depend on factors such as:
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When the cancellation was requested
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Whether a professional had already been dispatched
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Whether the appointment had already begun
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Other applicable booking terms
This page specifically clarifies what happens when Earth Care is unable to provide the booked service.
What If the Professional Arrives but I Decide Not to Have the Work Done?
That is also different from a no-show.
If the professional arrives as agreed and the customer decides not to proceed with the service, the situation may be governed by the applicable cancellation, dispatch, or service terms.
The customer-deposit guarantee described on this page is primarily intended to protect customers from losing their booking deposit because Earth Care failed to provide the booked service.
Earth Care Does Not Treat Every Payment as Nonrefundable
Earth Care has different policies for different types of transactions.
Statements concerning the refundability of:
-
Professional platform activation
-
Contractor onboarding
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Training
-
Certification
-
Credentialing
-
Professional tools
should not be interpreted as statements about a customer's home-service booking deposit.
Our customer policy is simple:
If Earth Care cannot provide the booked service, the customer does not simply lose the booking deposit.
Example: No Professional Is Available
A customer books a handyman appointment and makes a booking deposit.
Earth Care later determines that it cannot provide a professional for the confirmed service.
The customer is offered another date, but the new date does not work for them.
The customer does not want to reschedule.
The customer can request the applicable booking-deposit refund.
Example: Replacement Professional Is Available
A customer has a confirmed appointment.
The originally assigned professional becomes unavailable.
Earth Care finds another qualified professional who can perform the service.
The customer accepts the replacement.
The appointment continues, and the booking deposit remains credited toward the customer's service price.
Example: Customer Cancels
A professional is available and prepared to perform the service, but the customer decides they no longer want the appointment.
That situation is considered a customer cancellation, rather than an Earth Care failure to provide service.
Different cancellation terms may therefore apply.
Customer Deposit Refund FAQ
Are Earth Care Rent A Tech deposits refundable?
Yes, customer booking deposits can be refundable. If Earth Care cannot provide the service the applicable customer booking deposit is refundable.
What happens if my Earth Care handyman does not show up?
Contact Earth Care support. We may attempt to locate the professional, send a replacement, reschedule the appointment, or provide the applicable booking-deposit refund when Earth Care cannot provide the booked service.
Does Earth Care keep my deposit if nobody comes?
No. Earth Care does not simply keep a customer's booking deposit because Earth Care was unable to provide the booked service.
Is an Earth Care customer deposit nonrefundable?
It is inaccurate to describe all Earth Care customer deposits as nonrefundable.
Customer booking deposits and professional-platform fees are separate transactions governed by separate policies.
Is the deposit an extra charge?
No. The customer booking deposit is credited toward the applicable quoted service price.
Is the customer deposit the same as the Pro activation fee?
No.
A customer booking deposit is paid by a customer requesting home services.
A Pro activation fee is associated with an independent service professional's access to Earth Care's professional platform and related resources.
They are different payments with different purposes and policies.
Does Earth Care charge customers a job-seeker fee?
No. A homeowner or other customer making a service booking is paying toward a requested service appointment. They are not paying a job-seeker fee.
What should I do if my professional has not arrived?
Contact Earth Care support as soon as possible so the appointment can be reviewed and Earth Care can determine whether the professional is delayed, a replacement can be provided, the appointment should be rescheduled, or a refund is appropriate.
Need Help With an Existing Booking?
If you have an active Earth Care Rent A Tech appointment and believe your professional has not arrived or Earth Care was unable to provide your booked service, please contact Earth Care support.
Provide:
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Your name
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Appointment information
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Service address or ZIP code
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Date and approximate appointment time
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Booking or order information, if available
Our team can review the service request and determine the appropriate resolution.