A Pro Will Show Up or You Get a Refund

A Pro Will Show Up—or You Get a Refund

Hiring a contractor or handyman should not mean spending your day waiting for someone who never arrives. That is why Earth Care Rent A Tech offers the Earth Care Show-Up Guarantee.

When your Earth Care job is confirmed, we guarantee that a service professional will show up for the scheduled job. If the original pro cancels or does not arrive, Earth Care will prioritize routing a replacement pro to your job the same day.

If no Earth Care pro shows up at all, Earth Care will refund the affected booking.

How the Earth Care Show-Up Guarantee Works

1. Your job is confirmed

Earth Care confirms your requested service, property location, contact information and scheduled service time.

2. A pro is assigned

A service professional receives the job information and is routed to your location.

3. Earth Care provides backup routing

If the original pro cancels or fails to arrive, Earth Care does not simply leave you without help. We prioritize the job and attempt to route a replacement pro that same day.

4. You are protected if no one arrives

If no Earth Care pro shows up at all for the confirmed booking, Earth Care will refund the affected booking under the Show-Up Guarantee.

What Does “Shows Up” Mean?

A pro has shown up when an Earth Care service professional arrives at the correct service location for the confirmed job.

The Show-Up Guarantee covers attendance. It does not guarantee that every requested project can be completed after arrival.

A pro may decline or stop a job after arriving if:

The actual project is materially different from the information provided
The requested work is outside the pro’s skills or approved scope
Required materials are unavailable
The property or working conditions are unsafe
The work requires permits, licensing or specialized equipment
The customer and pro cannot agree on additional or changed work

Because the pro arrived, these situations are not considered a no-show and do not qualify for a Show-Up Guarantee refund.

What if the Customer Does Not Accept the Pro?

The Show-Up Guarantee is fulfilled when a routed Earth Care pro arrives for the confirmed job.

A refund is not provided when the customer refuses the assigned pro, denies access to the property, is unavailable at the scheduled location or decides not to proceed after the pro arrives.

Customers may always discuss the project with the pro before work begins, but declining an arriving pro is not considered an Earth Care no-show.

What if the First Pro Cancels?

If the first assigned pro cancels or does not arrive, contact Earth Care immediately at 833-736-8835.

Earth Care will prioritize the job and attempt to send a replacement pro the same day. The original pro’s cancellation does not automatically trigger a refund if another Earth Care pro arrives.

When Does the Refund Apply?

The refund applies when all of the following are true:

The Earth Care booking was confirmed
The customer provided an accurate service address and contact information
The customer was present and available during the scheduled service period
The property was accessible to the assigned pro
The customer did not cancel or reschedule the job
No Earth Care pro showed up at all

If a pro arrives and either the pro or customer decides not to proceed, the booking does not qualify for a Show-Up Guarantee refund.

Why Earth Care Can Offer a Show-Up Guarantee

Earth Care operates a broad service-professional network and routes jobs based on location, skills and availability.

If one pro becomes unavailable, Earth Care can prioritize the job and attempt to route it to another qualified person rather than requiring the customer to restart the contractor-search process.

The Earth Care Show-Up Guarantee is designed to give customers confidence that their confirmed booking will receive real attention and backup support.

Additional Earth Care Customer Benefits

Earth Care customers may also receive:

Free material pickup
No markups or up-charges on materials
Rewards points toward discounts on future services
A five-year labor guarantee on qualifying completed work
Same-day service for qualifying jobs when available
Discounted Daily Rental and multi-hour labor packages
Access to customer support at 833-736-8835

Frequently Asked Questions

Does Earth Care guarantee that someone will show up?

Yes. For a confirmed Earth Care booking, Earth Care guarantees that a service professional will be routed to the job. If the original pro cancels or does not arrive, Earth Care will prioritize a same-day replacement.

If no Earth Care pro shows up at all, Earth Care will refund the affected booking.

What happens if the first handyman does not arrive?

Call Earth Care at 833-736-8835. The job will be prioritized for backup routing, and Earth Care will attempt to send another pro that same day.

Do I receive a refund as soon as the first pro misses the appointment?

Not necessarily. Earth Care may route a replacement pro to the job. The refund applies when no Earth Care pro shows up at all.

What happens if a pro arrives but rejects the job?

That is not considered a no-show. The Show-Up Guarantee covers whether a pro arrives, not whether every project can be accepted or completed after an in-person review.

What happens if I do not want the pro who arrives?

Customers can decide whether to proceed, but rejecting an arriving pro does not qualify for a Show-Up Guarantee refund. The guarantee has been fulfilled because a pro arrived for the booking.

What if the project is different from what I originally described?

The pro may need to review the changed scope, labor price, required materials and ability to complete the work. A material change to the project does not turn the pro’s arrival into a no-show.

What if I am not home when the pro arrives?

The customer or an authorized adult must be available and provide access to the property. A missed appointment caused by the customer’s absence does not qualify for a refund.

Does the guarantee mean the job will be completed that day?

The Show-Up Guarantee covers attendance, not completion time. Project completion depends on the work requested, materials, property conditions, required permits and the agreed scope.

Is the Show-Up Guarantee the same as the labor guarantee?

No. The Show-Up Guarantee protects the customer before work begins by ensuring that an Earth Care pro arrives or the affected booking is refunded.

The five-year labor guarantee applies to qualifying work after it has been completed.

How do I report a no-show?

Call Earth Care at 833-736-8835 as soon as the scheduled arrival period has passed. Earth Care will review the booking and begin backup routing when appropriate.