Technical Support:

Provides technical support to distributors, resellers, service providers, and end users of Rent-A-Tech services. Responds to requests for technical assistance or information from customers. Calls are initiated by telephone and email, either directly or through the website. Creates call ticket in support management system. Verifies customer information, equipment configuration, installation parameters, and problem details. Ensures problem description, pertinent information, and resolution is documented in notes.

Experience: 3 years of working experience and strong network architecture skills with Microsoft products and operating systems
Working knowledge of routers, bridges and switches desired but not required
2 years experience in design, configuration and implementation of TCP/IP based networks
RF or Wireless experience is a major plus
Previous customer service and phone support is a plus Required Skills: MCSE/CNE/CCNA desired but not required
Prior experience in a dynamic, project oriented team environment.
Excellent interpersonal, oral and written communication skills.
Experience with Windows operating systems is required. WAN and RF communications knowledge is a major plus
Analytical and troubleshooting skills
Must pay strong attention to details and have good organizational skills
Excellent customer service skills are desired

Send to: jobs@rentatech.org  

Agency Notice:
Any unsolicited resumes submitted by agencies will become the property of Rent-A-Tech and fees will not be paid.